Frequently Asked Questions

What is our normal turn-around time for customized apparel?

All orders are typically shipped within 5 business days of the order being placed. Larger orders may require additional time.

Can I order custom artwork?

Yes, custom artwork can be ordered, please see our Order Custom Artwork page.

Can I use my own artwork?

Yes. Our online design tool supports uploading your own artwork and designs in several formats. Please take a look at our Art Guide for helpful tips on getting the best quality print out of your design.

Can I order blank t-shirts or other blank products?

No. ScreenShots Inc does not resell blank t-shirts or apparel. Because of this, apparel and other products cannot be added to the online shopping cart unless a design has been added to them. This is intentional.

How many colors can I use in a spot color print?

ScreenShots Inc supports up to 6 colors per print. 5 color process available on request.

What payment methods are accepted?

ScreenShots Inc accepts all major credit and debit cards, as well as PayPal. We use BrainTree by PayPal to handle payment processing on our web store.

How is my price determined?

Prices are calculated factoring item quantity, number of print locations, and the number of colors relative to each print location.

Is there a minimum order amount?

ScreenShots Inc has a 12 piece minimum on all orders. Screen printing is designed to be printed in bulk. The printing part of the process is actually the fastest part. All the costs and time are in the setup. This is why the cost per shirt goes down the more you print per design.

A lot of work goes into getting a design ready to print and requires almost every employee at the company to be involved at some point. Artwork has to be mocked up and then films have to be created, screens prepped and presses set up all before printing can even start.

What if I have an issue with my order?

Should any problems arise during the order process, please use this form to contact us, and we will do our best to assist you with whatever we can.

Where is ScreenShots Inc. located?

ScreenShots Inc is located in West Plains, Missouri, USA. For contact information, please refer to the Contact page

Can we print over seems or other uneven surfaces?

In order for a print to be perfect you have to print on a smooth, flat surface. Any print that goes over a seam, collar or any other uneven surface will never be perfect because the screens cannot lay flat on the garment. We always recommend staying away from any printing that will go over seams but we will gladly do it at your request. ScreenShots Inc will not accept responsibility or provide refunds on products that have print errors due to printing over any seam.